FAQs

  • 1 What are the Hours & Closing Dates at the Center?

    Center Operating Hours: 
    Monday through Friday 7:30 AM - 9 PM (pool closes at 8:30 PM) 
    Saturdays & Sundays 9 AM - 5 PM (pool closes at 4:30 PM)

    Center is closed on the following dates in 2019:  
    January 1, 2019 -- New Year's Day 
    January 21st, 2019 -- Dr. Martin Luther King, Jr. Day 
    April 21, 2019- - Easter Sunday
    May 27th, 2019 -- Memorial Day
    July 4th, 2019 -- Independence Day
    September 2nd, 2019 -- Labor Day
    November 27th - December 1st -- Thanksgiving Break
    December 24th - 25th -- Christmas Holiday
    January 1st, 2020 -- New Year's Day

    We will operate on a reduced schedule in the 2018 -2019 School Year: 
    November 21 
    December 26--January 1st (Winter Break) 
    February 18-22 (Mid Winter Break) 
    April 19 - April 26th (Spring Break)

    Class Closures for 2018-2019 School Year:
    The Center class schedule follows the public school calendar. On the following dates there are no After-School Classes, Swim Lessons, Ceramics Classes or registered classes (advance sign up classes).

    • September 10 and 11 -- Rosh Hashanah
    • September 19 -- Yom Kippur
    • October 8 -- Columbus Day Weekend
    • November 6 -- Election Day
    • November 12 -- Veterans Day
    • November 22 -25th -- Thanksgiving Break
    • December 24 - January 1 -- Winter Break
    • January 21 -- Martin Luther King Jr. Day
    • Feb. 5th -- Lunar New Year
    • February 18-22 -- Midwinter Break
    • April 19 -April 26 -- Spring Break 
    • May 27 -- Memorial Day Weekend 
    • June 4th  -- Eid al-Fitr 
    • June 6th -- Anniversary Day 
    • June 11th -- Clerical Day
    • June 26 -- Last Day of School

    **Our pool will be closed August 27th--September 3rd for pool cleaning and maintenance.**

  • 2 Can I freeze my membership?

    You can freeze your membership up to 3 consecutive months per year at no charge! To activate your freeze, please email servicedesk@manhattanyouth.org. You'll be directed to an online form to fill out at your convenience.

  • 3 How can I cancel my membership?

    We hope you'll never want to cancel! Many members choose to freeze their memberships for the time that they won't be around to use it. If you do need to go, you can cancel at anytime. As long as you let us know before the last day of the month, you won't be charged for the following month. (example, cancel by May 31st in order not to be charged for June) To cancel, email servicedesk@manhattanyouth.org. You'll be directed to an online form to fill out that will activate your cancellation.

  • 4 What are your policies on photography?

    Member Photography Policy: To protect and respect the privacy of our members and staff we reserve the right, at our discretion, to limit public photography at the Center. Video recording is not allowed. No photography is permitted during drop-off programs, including our After-School programs between the hours of 3:00 PM - 6:00 PM.

    Photo Release: Manhattan Youth or its agents may record and/or photograph programs and use such images for publicity at their discretion. Your attendance and/or participation is deemed your consent to appear in such programs, photographs, recordings, print, website and social media without compensation or notification, though we will make every effort to inform parents and caregivers at the center when conducting photography for publicity purposes.

  • 5 What is your code of conduct?

    At the Downtown Community Center we expect staff, members, and guests to behave in accordance with our values and with respect for the rights and dignity of others. We speak in respectful tones, refrain from the use of vulgar or derogatory language, and do not discriminate on the basis of ethnicity, gender, sexual orientation, or age. We resolve conflicts in a respectful, honest, and caring manner - never resorting to physical contact or intimidation. Manhattan Youth reserves the right to deny or limit any users' participation at the Downtown Community Center if their conduct is of a nature that violates these policies. If you have concerns about a person or behaviors witnessed at the community center, please contact Camille Diamond, Deputy Director of the Downtown Community Center at Camille@manhattanouth.org

  • 6 What do I need to swim at the center?

    We hope we see our members for Family Swim, Lap Swim, and classes that are included in membership like Water Otters, Bubble Babies, and Adult Beginner and Intermediate Swim classes. We ask swimmers to bring their own towels and provide swim diapers for children that are not toilet trained.

  • 7 What's your policy on older children?

    Children under the age of 16 must be accompanied by an adult when using the Center facility, except when enrolled in a teen/tween program.

  • 8 What are your Community Center refund policies?

    There are no refunds for memberships since members can cancel their membership at any time without penalty. For premium registration classes, refunds will be granted at the discretion of the Deputy Director of the Downtown Communitiy Center, and must be requested in writing. To request a refund, email Camille@manhattanyouth.org.

    Refund policies differ from department to department. For refund information on Afterschool and Swim lessons, please contact them directly.

    There are no refunds for our school-year program Preschool Prep, although those who enroll in the first semester are not obligated to stay for the second semester.

    There are no refunds for one off programs or events.

     

  • 9 Can I take a trial of a class before registering? Are classes Prorated?

    When space is available, any registration class can be experienced as a trial for a $25 fee. If you choose to register, that fee is applied to the registration fee. This does not apply to swim or afterschool classes.

    We do pro-rate registration classes for late starters.

  • 10 I like your space! Can I rent it for a birthday party or other event?

    Because our spaces are filled with programs and kids most hours of the day, our spaces are not available for rental. Thanks for thinking of us!

  • 11 Can I see your full membership schedule?

    Sure! Click here to see our Spring schedule, active until June 23rd, 2019. Click here to see our  Summer Schedule, which reflects June 24th - September 1st. Let us know if you have any questions anytime by emailing servicedesk@manhattanyouth.org. You can also pick up paper copies of these schedules in our lobby.

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