Membership Policies

Membership Policies
Membership at our Downtown Community Center is month to month and can be cancelled at any time. Membership fees are billed automatically on the first business day of each month. Upon joining, there is a one-time membership joiner fee of $100. If a membership is cancelled, the joiner fee must be paid again to reinstate the membership. A membership may be frozen for a period of up to 3 months, one time per calendar year, free of charge.

Membership Cancellation policy: We hope you'll never want to cancel! If you do have to go, contact our Service Desk Manager Blake Ruiz at Blake@Manhattanyouth.org. You'll be directed to the cancellation form, which should be received by the last day of the month to avoid a charge for the following month. (ex. Cancel by the last business day of March to avoid a charge on April 1st.)

Membership Freeze policy: Contact Blake@Manhattanyouth.org to be directed to our Freeze form. The Freeze will begin when you wish, and you can freeze up to 3 months during a 1 year period.

Special Discounts for Members: In addition to all of our programs at the Center, Family Memberships of the Center receive discounts on Aquatics classes, After-School classes, Preschool Prep and other Center classes and more.

Refund Policy: There are no refunds for membership, as members can cancel their membership at any time without penalty. For registration classes*, refunds will be granted at the discretion of the Assistant Director of the Downtown Community Center, and must be requested in writing. To request a refund for registration classes, contact Camille@Manhattanyouth.org.

Swim and Premium class Withdrawal and Refund Policies:
Withdrawals & Refunds*: If after signing your child up for Swim Lessons or registering for premium classes at the Center you need to withdraw prior to the start of the 2nd scheduled class, you may receive a refund for the class fee minus $100. Class fees are non-refundable after the 2nd scheduled class. Written requests must be made to cancel a class registration by email.
*All fees for Preschool Prep are not refundable.

For swim: swim@manhattanyouth.org
For premium classes: Blake@manhattanyouth.org

Make up classes: Manhattan Youth is not responsible for providing makeup classes or issuing credits or refunds for programs missed as a result of client illness, scheduling conflicts, emergencies, or other events beyond our control.

Class Closures: Premium classes, swim classes and Preschool Prep at the Center run on the Public School schedule. These classes do not meet on days in which schools are not in session, including emergency closings.

Class Registration: You may register for classes online at www.manhattanyouth.org, or in person at the service desk. Some classes require membership for registration, others give members a significant discount. Fee based Drop-in classes are for members only, and can be purchased at the Service Desk on the day of the class. There is no online registration available for drop-ins.

Pro-Rating for Late Starters: When space permits, we will pro-rate the number of classes remaining for some Make a Mess, Digital Media and aquatics classes.

Transfer of Classes Spaces for transfers are subject to availability.

Single Classes and Trial Classes: You may pay a single class price of $25 for Make a Mess, Swim, and Digital Media classes, pending availability. Amounts paid for a trial class may be credited towards enrollment to that class.

Guest Passes: Weekday Family Guest Passes are $25 per day. Guest passes include use of the Pool, Great Hall, Club House, and all classes that are included with membership. Currently, Guest Passes are not available on the weekends, unless prearranged with the Assistant Director or conjunction with a Membership tour. Contact Camille@manhattanouth.org to schedule a membership tour.

Manhattan Youth Downtown Community Center Code of Conduct:
At the Downtown Community Center we expect staff, members, and guests to behave in accordance with our values and with respect for the rights and dignity of others. We speak in respectful tones, refrain from the use of vulgar or derogatory language, and do not discriminate on the basis of ethnicity, gender, sexual orientation, or age. We resolve conflicts in a respectful, honest, and caring manner - never resorting to physical contact or intimidation. Manhattan Youth reserves the right to deny or limit any users' participation at the Downtown Community Center if their conduct is of a nature that violates these policies. If you have concerns about a person or behaviors witnessed at the community center, please contact Camille Diamond, Assistant Director of the Downtown Community Center at Camille@manhattanouth.org.

Member Photography Policy: To protect and respect the privacy of our members and staff we reserve the right, at our discretion, to limit public photography at the Center. Video recording is not allowed. No photography is permitted during drop-off programs, including our After-School programs between the hours of 3:00 PM - 6:00 PM. If you wish to take a supervised photo of your child during a drop-off or After-School program, you must receive permission from the Program Director.

Photo Release: Manhattan Youth or its agents may record and/or photograph programs and use such images for publicity at their discretion. Your attendance and/or participation is deemed your consent to appear in such programs, photographs, recordings, print, website and social media without compensation or notification.

Cell Phone Policy: Most programs at the Downtown Community Center require your attendance and participation. Please keep cell phone use to a minimum at the Downtown Community Center. Cell phone use is not permitted in the locker rooms.

Youth and Teen Policy: Children under the age of 16 must be accompanied by an adult when using the Center facility, except when enrolled in a Teen/Tween program.

Classroom Guidelines:
--Age Structure: Classes are designed for the age-group advertised. For the safety and enjoyment of everyone, we are not able to accommodate children that are not the correct age for requested classes.
--Time: Most classes are 45 minutes unless otherwise advertised. We encourage you to consider travel, stroller parking and stairs/elevator time in order to get the full class experience, and for the enjoyment of everyone.
--Child centered creation: It's tempting to help your child with their projects while they are working to create. Please keep in mind that children learn best when they try it their way, and that your encouragement and support provides their best learning environment. When a child is helped by their grown-up too much it can be discouraging for learning and growth. Don't worry as much about the finished product, but on the enjoyment of making it!

Financial Assistance
Manhattan Youth believes strongly in providing families with necessary after-school and summertime care. We give away over almost $500,000 in tuition assistance for After-School and Downtown Day Camps combined. Both full and partial assistance is given in those programs. To find out more about financial assistance, please contact Mona@manhattanyouth.org.


FACILITY HOURS: 
Weekdays 7:30 am - 9 pm 
Weekends 9 am - 5 pm


Who to Contact:

Membership/Billing: Blake Ruiz, Service Desk Manager at Blake@manhattanyouth.org

Class Registration/Programming in Early Childhood and Teen/Tween Programs: Camille@Manhattanyouth.org

For Aquatics: swim@Manhattanyouth.org

Comments and Suggestions: Camille@Manhattanyouth.org

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